Refund policy
Returns & Exchanges Policy
Lane 109 Boutique | Confidence You Can Feel
Thank you for shopping with Lane 109 Boutique! We want you to love every purchase. Please review our return and exchange policy before placing your order.
Returns & Exchanges
- We accept eligible returns for exchange or store credit within 14 days of receiving your order.
- We do not offer refunds to the original payment method for change-of-mind returns.
- Items must be unworn, unwashed, free of odors, makeup, stains, and damage, with all original tags attached.
- Items that do not meet these requirements will not be accepted.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance and sale merchandise
- Jewelry and accessories
- Beauty, cosmetics, and skincare products
- Gift cards
- Intimates and personal-care items
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at Lane109boutique@gmail.com.
Include your order number, a description of the issue, and photos when possible. We will review the issue and work toward an appropriate resolution.
Exchanges & Store Credit
Approved returns may be exchanged for another available item or issued store credit.
Store credit does not expire and may be used toward a future purchase at Lane 109 Boutique.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
Original shipping charges are nonrefundable for change-of-mind returns. We recommend using a shipping method with tracking, as Lane 109 Boutique is not responsible for lost return packages.
Preorders
Preorders are paid in full at the time of purchase. Because preorder merchandise is specially ordered, preorder cancellations and change-of-mind returns are not accepted.
Local Pickup Orders
Local pickup orders follow the same 14-day exchange and store-credit policy, beginning on the date the customer is notified that the order is ready for pickup.
How to Start a Return
To request a return or exchange, please email:
Include your name, order number, and reason for the return. Please wait for return instructions before sending merchandise back.
Additional Information
Lane 109 Boutique reserves the right to decline returns that do not meet the conditions outlined above. Nothing in this policy limits any rights customers may have under applicable law.
Thank you for supporting Lane 109 Boutique!